Recruitment

Job Description: PATIENT SERVICE REPRESENTATIVE: COLUMBIA SURGICAL ASSOCIATES. DAYS (M-F 8 TO 5)-18002587
Job: Other
Primary Location: Columbia
Schedule: Full-time
Shift: Day Job
Unposting Date: Ongoing
Description:

LOCATION: COLUMBIA SURGICAL ASSOCIATES
SHIFT: M-F 8 to 5
SALARY: $12.00 – $14.70

BASIC FUNCTION AND RESPONSIBILITY

To perform complex/multiple clerical support functions within hospital, outpatient clinics, urgent care, and quick-care clinics. Please click this link for more information about Columbia Surgical Associates benefits! More info >

CHARACTERISTIC DUTIES

– Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
– Communicate any expected delays to patient and ancillary service departments.
– Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff.
– Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
– Request, prepare and ensure the completeness of the patient medical record and physician orders.
– Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
– Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills. Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.

Depending upon the location and assigned area of responsibility, the following duties may apply:

– Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
– Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.

QUALIFICATIONS

– A high school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired is necessary.
– Two years clerical experience or two years in a position with frontline customer service and guest relations duties and skills is necessary.
– Prior experience in a health care setting, hospital admissions, registration, medical office, and/or the working use of medical terminology strongly preferred.

KNOWLEDGE, SKILLS AND ABILITIES

– Ability to enter data into computer is necessary.
– Ability to keep pace with a high volume of patients while performing multiple, sometimes complex tasks is necessary.
– Requires effective communication, time management, analytical and computer skills. Patient accounting, financial assistance, and insurance knowledge base preferred.
– Due to the high volume and types of patient and/or public services provided, there exists the potential for highly stressful and challenging encounters.

Please click on the link below to apply today:
APPLY >

Job Description: PATIENT SERVICE REPRESENTATIVE: COLUMBIA SURGICAL ASSOCIATES. DAYS (M-F 8 TO 5)-18003662
Job: Administrative/Clerical/Professional
Primary Location: Columbia
Schedule: Full-time
Shift: Day Job
Unposting Date: Ongoing
Description:

LOCATION: COLUMBIA SURGICAL ASSOCIATES
SHIFT: M-F 8 to 5
SALARY: $13.50 – $16.54

BASIC FUNCTION AND RESPONSIBILITY

To participate in diverse patient accounts activities, including, but not limited to, payment posting, payment analysis, credit and collections and/or financial counseling.

CHARACTERISTIC DUTIES

– Process insurance and/or payment claims, including submission, follow up and payment application in accordance with all department productivity and accuracy standards.
– Utilize multiple internal and external computer programs and applications to process billing submissions and achieve prompt and optimum payment processing and deposit.
– Review and analyze billing edits, errors, unpaid claims etc and resolve within scope of authority.
– Analyze and determine appropriate action to be taken on inquiries from patients and payers and resolve within scope of authority.
– Analyze and monitor trends and problems pertaining to patient billing, provide documentation, and report/recommend action to Service Coordinator or Supervisor.
– Monitor and evaluate patient accounts and refer delinquent accounts for collection, and may participate in collection activities.
– May verify insurance coverage and conduct credit checks.
– May make arrangements for, and confirm, payments including financial assistance and self-pay payments.
– May interview patients or representatives to determine patient liability allowances, and type of financial assistance for which patient is eligible.
– Remain knowledgeable of federal, state and payer billing regulations and conduct all activities within established regulatory requirements.

QUALIFICATIONS

– A high school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired is necessary.
– Two years clerical experience is necessary.
– Prior experience in patient accounts, medical office, and/or bookkeeping preferred.
– Effective communication, time management, analytical and computer skills.

Please click on the link below to apply today:
APPLY >